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Frequently asked questions about My Empire
What stakes apply at the live Roulette tables?
The game contribution for table games, including live Roulette, is set at 10 percent. This means that only a tenth of each wager placed on these games counts towards meeting any wagering requirements. For a 10 EUR bet, only 1 EUR would contribute to clearing the turnover.
This contribution rate is considerably lower than that of slots, which contribute 100 percent. Therefore, players aiming to fulfil bonus terms quickly may find slot games more efficient. A 10 EUR bet on slots contributes the full 10 EUR to wagering.
For example, to wager a 100 EUR bonus with a 35x requirement, one would need to bet 3,500 EUR on slots. However, on live Roulette, this would necessitate bets totalling 35,000 EUR due to the 10 percent game contribution.
When is Cashback between 5 and 10 percent credited?
Cashback offers are typically processed following a specific timeframe, often within a few days after the qualifying period concludes. While the exact percentage can range between 5 and 10 percent, the crediting mechanism usually involves a short delay.
The duration for the cashback to appear in an account can vary, but it is generally not instantaneous. Players should anticipate this pending period, which allows for the calculation and verification of eligible losses before funds are returned.
For instance, if a cashback promotion runs for a week, the credited amount, whether 5 percent or 10 percent of net losses, might appear within 24-48 hours after the promotional week ends. This ensures accurate accounting before distribution.
Why does Android warn about APK installation?
Android devices often display a warning when attempting to install an APK file from sources other than the official Google Play Store. This is a standard security feature designed to protect users from potentially malicious software.
The warning indicates that the app has not been vetted by Google's security protocols. While the My Empire app is legitimate, the operating system's default setting prioritizes safety by flagging any installation originating outside the Play Store.
To install the Android app, which requires Android 8.0 or newer and approximately 2 GB of RAM, users must manually enable the 'Install unknown apps' setting for their browser or download source. The app size is around 45 MB.
Which studios supply most slots in the catalog?
While specific provider dominance can fluctuate, Betsoft is a notable studio contributing popular titles to the slot catalog. Their game 'Take Olympus', for example, features a 5x4 grid with 50 paylines and a low volatility rating.
Betsoft games, like 'Take Olympus', often come with a Return to Player (RTP) rate of 95.49 percent. This figure represents the theoretical long-term average payout percentage for players, indicating how much is returned over extensive play.
The maximum win multiplier for 'Take Olympus' is listed as x2328, offering significant potential. The game's low volatility suggests that wins may occur more frequently but are generally smaller in value compared to high volatility titles.
How do Corner 8:1 and Dozen 2:1 differ?
In Roulette, a Corner bet, also known as a Square bet, covers four numbers arranged in a square on the betting layout, typically paying 8 to 1. A Dozen bet, conversely, covers a group of twelve numbers and usually pays 2 to 1.
The payout odds reflect the risk and the number of outcomes covered. The Corner bet's 8:1 payout is higher than the Dozen bet's 2:1 because it covers fewer numbers, increasing the probability of losing that specific bet.
For instance, betting on a single corner involves risking funds on four numbers, whereas a Dozen bet spreads the stake across twelve numbers. This difference in coverage directly impacts the potential return on investment for each type of wager.
Quick answers to common questions
| Question | Short Answer |
|---|---|
| What welcome bonus is available? | 300% welcome bonus up to €2,000 plus 100 free spins |
| What is the minimum deposit? | from EUR 10, depending on the method |
| How long does a withdrawal take? | e-wallets and crypto usually same day, cards 1-3 business days |
| Is there a mobile app? | yes, for Android and iOS plus a mobile web version |
| Can games be tested for free? | yes, most slots run in demo mode without a deposit |
| How do I reach support? | live chat and email, around the clock |
| Which currencies are accepted? | EUR and other common currencies |
Why was my withdrawal stopped without KYC?
The Know Your Customer (KYC) process requires submission of an identification document and a proof of address, with the latter not older than 3 months. This verification step is standard procedure for many online casinos to prevent fraud and ensure compliance with regulations. The processing time for KYC typically ranges from 24 to 48 hours.
Failure to complete the KYC procedure can result in withdrawal requests being held. This measure is in place to protect both the player and the casino from potential misuse of accounts and funds. Providing accurate and up-to-date documentation is crucial for a smooth withdrawal process.
Once the KYC documents are successfully verified, players can proceed with their withdrawal requests. The casino aims to process these requests efficiently after the verification is complete. It is advisable for players to initiate the KYC process proactively to avoid delays when they wish to withdraw winnings.
When do the 100 free spins expire?
The 100 free spins are typically awarded as part of the welcome bonus package. These spins are generally subject to a time limit for use, often 30 days from the date they are credited to the player's account. It is important to check the specific terms and conditions associated with the bonus.
Players must ensure they utilize all the free spins within this 30-day period, as any unused spins may expire and be forfeited. The winnings generated from these free spins are usually subject to wagering requirements, which must also be met within the specified timeframe.
The wagering requirements for bonus winnings, including those from free spins, can range from x35 to x45. This means the bonus amount must be wagered a certain number of times before it can be withdrawn. For example, if the wagering requirement is x35, a player would need to wager €35 for every €1 of bonus winnings.
Which method matches the 20 EUR minimum deposit?
Several payment methods are available for deposits, and most have a minimum deposit requirement of 10 EUR. This includes options like Neosurf, which is a prepaid voucher system, and Neteller, an e-wallet service. Both offer instant deposits, allowing players to start gaming immediately.
For players looking to deposit exactly 20 EUR, both Neosurf and Neteller are suitable as their minimum deposit is 10 EUR. Neosurf has an upper deposit limit of 1,000 EUR, while Neteller allows deposits up to 10,000 EUR. Both methods typically have no fees associated with them.
When using Neosurf, players purchase a voucher with a set amount and then enter the code on the casino site. Neteller, on the other hand, requires players to have a Neteller account and link it to their casino profile. Both are efficient ways to fund an account for play.
Am I allowed to open a second account?
Casinos generally have a strict policy against players opening multiple accounts. This rule is in place to prevent bonus abuse and to maintain fair play for all users. Attempting to create a second account, even if under a different name or email, can lead to account closure and forfeiture of funds.
The terms and conditions of the casino will explicitly state the policy on multiple accounts. If a player is found to have more than one account, the casino reserves the right to terminate all associated accounts. This also applies to duplicate accounts within a family or household.
Players are typically permitted to have only one active account per person, per IP address, and per household. This ensures that the casino's bonuses and promotions are distributed fairly and equitably among its legitimate player base.
Why is the email confirmation not arriving?
If an email confirmation is not arriving, the first step is to check the spam or junk mail folder of the email account used for registration. Sometimes, automated emails from online casinos can be mistakenly filtered by email providers. It is also possible that the email address entered during registration contained a typo.
The casino's system may also experience delays in sending out confirmation emails, especially during peak times. If the email still does not appear after checking spam and waiting a reasonable period, contacting the casino's customer support directly is the most effective course of action. They can resend the confirmation email or manually verify the account.
For account verification purposes, such as the KYC process, documents like an ID and proof of address (max. 3 months old) are required. These are typically processed within 24-48 hours. Delays in email confirmation might be an isolated issue separate from the document verification timeline.
What to do if password is forgotten during login?
Forgotten login credentials require a password reset procedure initiated through the login page. This process typically involves entering the registered email address to receive a link for setting a new password. The casino's system is designed to send these recovery emails promptly. Players should check their spam or junk folders if the email does not appear in their inbox within a few minutes.
Access to the account is restored once a new, secure password has been successfully created following the reset instructions. It is important to choose a password that is strong and unique to protect account security. This measure ensures that only the account holder can regain access. The system does not offer alternative recovery methods beyond the registered email. A new password must meet the casino's security criteria.
If the password reset email remains elusive after checking all email folders, the player may need to contact customer support for further assistance. Support agents can verify the account details and guide the user through the recovery process manually. This ensures account accessibility is maintained. The system does not allow for password retrieval directly. Support may require additional verification steps.
Why does an open KYC check delay withdrawal?
An open KYC (Know Your Customer) check is a mandatory security procedure that verifies a player's identity and address before certain transactions, including withdrawals, can be processed. This process requires submitting official documents like an ID and a recent proof of address, which must be no more than 3 months old. The verification itself can take between 24 to 48 hours to complete.
During the KYC verification period, withdrawal requests are placed on hold to ensure that the funds are being sent to the legitimate account holder. This prevents fraudulent activities and complies with anti-money laundering regulations. Once the verification is successfully completed by the casino's compliance team, withdrawal requests can proceed. The delay is a necessary step for security and regulatory compliance.
Players are advised to complete their KYC verification promptly after registration to avoid any future delays in accessing their winnings. The minimum deposit for most payment methods is 10 EUR, but withdrawals often have a higher minimum of 20 EUR. Ensuring all documents are clear and valid expedites the review process, minimizing the impact on withdrawal timelines. Timely submission is key.
What to do if the confirmation email is missing after 24 hours?
If a confirmation email, such as for registration or a password reset, has not been received after 24 hours, the first step is to thoroughly check all email folders, including spam, junk, and promotions. Sometimes, these automated emails can be miscategorized by email providers. Ensure the email address used for registration is accurate and free of typos. This is crucial for communication.
If the email is still not found, it is advisable to attempt resending the email from the casino platform, if an option is available. Alternatively, contacting customer support directly is the most effective next step. They can investigate whether the email was sent, if there were any system errors, or if the email address on file needs correction. Support can resend the email manually.
To expedite resolution, players should be prepared to provide their username or registered email address to the support team. The casino's system aims for prompt delivery, but occasional delays or filtering by email services can occur. For instance, a welcome bonus of 300% up to 2,000 EUR plus 100 free spins is offered, and its confirmation is vital for claiming. Support can confirm bonus eligibility.
Which Roulette type has the lowest house edge?
The house edge in roulette varies depending on the specific type of game offered. Generally, European Roulette is known to have a lower house edge compared to American Roulette. This is because European Roulette features a single zero pocket on the wheel, whereas American Roulette includes both a single zero and a double zero pocket. This single zero reduces the house advantage significantly.
The house edge for European Roulette typically stands at around 2.7%, while American Roulette's house edge is approximately 5.26%. This difference means that over the long run, players may experience more favorable outcomes with European Roulette. The game contribution for table games, including roulette, towards wagering requirements is 10%. This impacts how quickly bonus funds can be converted to real money.
Some French Roulette rules, like 'La Partage' or 'En Prison', can further reduce the house edge on even-money bets. This makes them more player-friendly options. The RTP for Mega Moolah is 88.12%.
How long does KYC verification take after registration?
KYC verification typically takes between 24 to 48 hours to complete after the required documents have been submitted. This timeframe is standard for most online casinos and is necessary to ensure the authenticity of the provided identification and address proof. Players are encouraged to submit clear, legible copies of their documents to avoid any potential delays in the process. The casino aims for efficiency.
During this 24-48 hour verification period, any withdrawal requests made by the player will be held in a pending state. This is a security measure to confirm the player's identity before releasing funds, aligning with industry regulations. Once the KYC process is successfully concluded, withdrawal requests will be processed according to the standard withdrawal times for the chosen payment method. Bank transfers take 3-5 business days.
The minimum deposit accepted is as low as 10 EUR, but it is important to note that the maximum bet while a bonus is active is capped at 5 EUR. This is part of the bonus terms, alongside a 300% welcome bonus up to 2,000 EUR plus 100 free spins, which has a wagering requirement of x35-x45 within 30 days. Timely KYC completion is crucial for uninterrupted gameplay and withdrawals.
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